Job Description

We are a privately owned, commercial cleaning and facility services company. We specialize in customized cleaning services for health care, commercial office, and industrial markets. Utilizing the latest technologies, equipment, cleaners, and management systems, We provide exceptional care of building spaces including hard surface floor care, carpet care, upholstery, windows, restroom sanitation, and more. We pride ourselves on training and developing our staff so that we are able to promote from within.

Location:

• Cleveland, OH You will be responsible for two locations at this time.

As the manager, you will be asked to assist in cleaning the facility when needed in the event of call off's or shortages.

Requirements:

• Reliable transportation to and from work
• Must be able to pass a background check and drug screening
• Must be able to work independently or as a team
• Must show respect to all members of the team
• Previous supervising experience
• Ability to work independently with minimal supervision and be dependable
• Strong attention to details
• Strong communication and listening skills

Duties:

• Daily huddle and weekly meetings with reports
• Build and maintain relationships with customer contacts and track interactions through customer management software.
• Manage reporting supervisors to achieve customer contact metrics
• Ensure all work performed meets customer expectations and maintain a high level of overall customer satisfaction.
• Perform inspections and audit quality of work in buildings.
• Manage quarterly reviews
• Manage the generation of TAG work
• Hiring, training, and coaching of direct reports.
• Make sure all customer locations are properly staffed.
• Develop, and motivate staff.
• Ensure all cleaners have proper supplies and tools in advance.
• Communicate daily with HR on job openings.
• Hold reports accountable and take corrective action as needed.
• Ensure all reports comply with company policies and procedures.
• Identify employees who can be promoted and/or want more hours.
• Managing labor budgets and maintaining or beating budgeted labor goals.
• Re-engineering cleaning processes to become more efficient.
• Ensure compliance with safety regulations to ensure a safe workplace.
• Oversee the filling of call-offs and open positions.
• Manage staff to ensure appropriate supply levels and tools in buildings.
• Communication important information to staff such as changes in budgeted hours, processes, and procedures.
• Be accountable for labor coverages on a weekly basis along with any customer complaints that may arise.
• Ensure the team accomplishes all assigned objectives.
• Perform other duties as assigned by the Director of Operations.

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

COVID-19 considerations:
We provide protective equipment to all our employees. There are protocols in place to ensure the safety of our employees which is our utmost importance.