Job Description

Team Leader/Supervisor
We are a privately owned, commercial cleaning, and facility services company. We specialize in customized cleaning services for health care, commercial office, and industrial markets. Utilizing the latest technologies, equipment, cleaners, and management systems, We provided exceptional care of building spaces including hard surface floor care, carpet care, upholstery, windows, restroom sanitation, and more. We pride ourselves on training and developing our staff so that we are able to promote from within.

Schedule:

• Second Shift Typical Start Time 5:00 pm

Location:

• Cleveland, OH

Requirements:

• Reliable transportation to and from work
• Must be able to pass a background check and drug screening
• Must be able to work independently or as a team
• Must show respect to all members of the team
• Previous supervising experience preferred
• Ability to work independently with minimal supervision and be dependable
• Strong attention to details
• Strong communication and listening skills

Duties:

• Managing, training, and developing direct reports to ensure the highest level of customer satisfaction.
• Daily huddle and weekly meetings with Junior Branch Manager.
• Report customer interactions through the Salesforce platform.
• Perform inspections/final walkthroughs and correction of deficiencies in the building(s).
• Train, develop, and motivate staff.
• Identify employees who can be promoted and/or want more hours.
• Maintaining or beating budgeted labor goals.
• Re-engineering cleaning processes to become more efficient.
• Deliver supplies to buildings.
• Launder rags, mop heads, dust mop heads, etc.
• Ensure all cleaners have proper supplies and tools in advance.
• Communicating important information to staff such as changes in budgeted hours, processes, and procedures.
• Be accountable for labor overages on a weekly basis along with any customer complaints that may arise.
• Most importantly, a Supervisor is expected to work with the Junior Branch Manager to generate the best possible outcome for the client as well as the company.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

COVID-19 considerations:
We provide protective equipment to all employees. We have protocols in place for the safety of our staff which is of utmost importance.